STORE POLICIES

RETURNS & EXCHANGES.

Last updated: 8 October 2026

We want you to receive the item you ordered in good condition. Contact us with your order reference so we can review an exchange or delivery problem.

Exchange requests

Our voluntary size or item exchange window is 7 days from delivery. This window does not reduce any longer return, cancellation or remedy rights provided by applicable law. Items should be unused, unworn and returned with their original packaging. Sale items may be exchanged when these conditions are met. Personalized items, promotional giveaways and items damaged through misuse are not eligible for a change of mind exchange. Contact us before sending anything back so we can provide instructions and confirm availability.

Statutory returns

Where applicable consumer law provides a cooling-off period, you may exercise that right independently of our voluntary exchange policy. For example, where EU distance-selling rules apply, eligible online purchases generally have a 14-day withdrawal period from delivery. Contact us to exercise your rights and obtain return instructions. Any mandatory refund deadlines and exceptions under applicable law take priority over this policy.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us as soon as possible, ideally within 24–48 hours of delivery. Include your order reference and photos where possible. We will review the issue and arrange an appropriate remedy, such as a replacement or refund where required. The 24–48 hour request helps us investigate delivery problems; it does not remove rights provided by applicable law.

Costs and processing

For a change of mind exchange, you may be responsible for return and redelivery costs. We will tell you any cost before proceeding. We aim to review exchange requests within 1–3 business days after receiving and inspecting the returned item. If the item is faulty or we sent the wrong item, we will address reasonable return costs as required by applicable law.

Cancellations and refunds

Contact us promptly if you wish to cancel before dispatch. If we accept a cancellation after card payment, the refund is issued to the original payment method; the time it takes to appear depends on your payment provider. For other returns, we will explain the available remedy after reviewing your request. Nothing on this page limits mandatory consumer rights in your location.

How to contact us

Email outfit4les@gmail.com with your order reference, item and reason for the request, or use our contact form. Please wait for return instructions before shipping an item.

Operated by OutfitForLess, Dubai, UAE · License 1195343. Business and contact information.